Shipping Policy:
All Reef Donkey Fishing orders are shipped within 48 hours except orders placed on weekends, custom made orders, specialty orders and back stocked items. Expedited shipping orders must be placed by 2PM Eastern that day to meet delivery commitment timeline. Expedited delivery is BUSINESS DAYS (e.x 2nd day air ordered on Thursday won't be delivered until Monday not Saturday). Any order placed after 2PM Eastern will increase your delivery by a day, barring any days that UPS doesn’t deliver such as Saturday, Sunday and Major Holidays.
Refused Shipments:
Refused shipments are subject to a 10% restocking fee plus return shipping. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 15% restocking fee and any shipping charges incurred.
Damaged Shipments:
All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.
International Shipping:
You are responsible to know the import regulations for your country. Please research all products to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
Reef Donkey Fishing provides tracking information for all orders so please keep track of your orders' progress through the mail system.
Reef Donkey Fishing does not have a reship policy. We assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.
